Service form Service form Please fill out the service form and if applicable, attach photos of the issue. Once we receive your request, we will contact you and suggest the most appropriate solution. ⏱️ We usually respond within 24 hours 🔧 Rainbow and Vivenso service for the ČR a SR 📷 Option to send photos of the defect ✅ Genuine replacement parts Need immediate assistance? 📞 +420 604 232 258 1. Customer Information First and Last name * E-mail * Phone * 2. Device Identification Rainbow Vivenso 3. Description of the problem Description of the problem * 4. Photo of the defect Do you have a photo of the defect? Photos will help us assess the condition of the equipment more quickly and propose an appropriate solution. 📷 Select photos You can attach up to 4 photos 5. Method of handing over the device How should I ship the device? We’ll arrange shipping for you throughout the ČR and SK via PPL, or you can send the device to our address. 📦 Ship via shipping service 🚚 Schedule a PPL pickup ❓ I need some advice 6. Preferred method of communication To ensure your service request is processed more quickly, we recommend contacting us by phone or WhatsApp. This will help us assess the issue more quickly and suggest the best solution. 📞 Phone 💬 WhatsApp ✉️ E-mail What's next? After you submit the form, you will receive a confirmation that your service request has been received. We will then contact you, usually within 24 hours, to discuss the next steps together. By submitting this form, you consent to the processing of your personal data for the purpose of handling your service request. Submit a Service request
