Service
Service Rainbow & Vivenso
Professional post-warranty service, expert diagnostics, regular maintenance and genuine or certified replacement parts.
RAINBOW SERVICE
Professional service for all generations of Rainbow appliances.
VIVENSO SERVICE
Warranty and post-warranty repairs and regular maintenance of Vivenso equipment.
Servis Form
Do you need repairs, diagnostics, or a routine service check for your Rainbow or Vivenso device? Fill out the service form and briefly describe the problem. Once we receive your request, we will typically contact you within 24 hours.
How does the service work?
Describe the issue and attach photos if applicable.
We’ll review your request and recommend the next steps.
You can ship the device using your own shipping service, or we can arrange for PPL to pick it up directly from your address.
We’ll inspect the device and propose a solution. We’ll begin the repair only after you’ve approved the price.
We’ll safely return the repaired device to you.
What we offer
Frequently asked questions
How do I find out my Rainbow model?
If you’re still unsure, visit the page How to Identify Your Rainbow Model, where you’ll find detailed photos, descriptions of each generation, and information on how to distinguish between the different models. Correct model identification allows us to recommend the appropriate service procedure more quickly.
How much does the diagnostic test cost?
The total cost of the inspection, including shipping, is 400 Kč.
How do I send my device in for service?
All you need to do is prepare the Rainbow motor unit without the water tank or base, place it in a suitable box, and fill the space with crumpled paper or other packing material. Then carefully seal or secure the box so that it does not open during shipping.
On the agreed-upon day, a PPL driver will pick up the package. We’ll provide the shipping label for you, so there’s no need to fill out or print anything. The driver will label the package and give you a receipt.
Upon delivery to our service center, we will diagnose the device, assess the condition of each component, and prepare an itemized breakdown of any necessary repairs. We will then contact you to go over everything with you and provide an estimate of the costs.
We perform all repairs only after you have approved the scope of work and the price. Only then will we begin the repair itself, and once it is complete, we will safely ship the device back to you.
How long does a routine service take?
How do I request service?
If you have any questions or need a quick consultation, you can also contact us by phone at: 📞 +420 604 232 258
Need some advice?
We'd be happy to help you choose equipment and replacement parts, as well as provide service for Rainbow and Vivenso products.